Contact Terrarium
We're a small team building tools for neighborhood resilience. We read every message and respond to most.
General Inquiries
For questions about products, the framework, or how Terrarium works:
Retailer Orders
Orders, shipping, and returns are handled by the retailer. For affiliate link issues or product research questions:
Partnerships & Collaboration
Interested in partnering, bulk orders, or building this together:
Before You Email
Product Questions
Most product questions are answered on individual product pages. Check the "Specifications" and "Capability Impact" sections.
Assessment Questions
The Resilience Framework page explains how the 12-dimensional model works and why we track specific domains.
Technical Support
For site issues (broken links, display problems), include:
- What page you were on
- What you were trying to do
- Your browser and device type
Response Time
We typically respond within 2-3 business days. Order issues get priority.
Join the Conversation
Terrarium is more than a store - it's a framework for building resilient communities. We're always interested in:
- Stories about how neighborhoods are using the framework
- Feedback on products and recommendations
- Ideas for improving coordination tools
- Partners who want to help build this vision
If you're working on similar projects or thinking deeply about community resilience, we'd love to hear from you.